RTOHQ: The Magazine, Summer 2017
2 RTOHQ The Magazine DE PA R TME N T S 1 Welcome by Jill McClure 5 RTO Matters 7 RTO Calendar 8 APRO Welcomes New Members 12 Click Photos of recent RTO events 50 Whos Who in RTO Jewelry 52 For Your Consideration by Ed Winn III S UMMER 2017 20 Louis Garcia A People First President By Kristen Card Rent A Center franchisee Louis Garcia takes on transition as he becomes APROs first Latino leader 26 OSHA and RTO By Ed Winn III OSHA watches out for dangers in the workplace and even though rent to own is a pretty safe profession there are some risks to watch out for including blood 32 Haters Gonna Hate By Kristen Card The best thing you can do for your business is pursue those who are pissed off according to Fuse 2017 speaker Jay Baer Find out why 38 The Power of Partnerships An APROfile of Brian Clussman Trinidad Rubio and Roy Soto By Gwen Fariss Newman A trio of Premier dealers defy the odds by successfully joining forces in business and remaining friends through it all 44 You Can Judge an Employee Handbook by What it Covers By Phillip M Perry The employee handbook can help define procedures policies and culture It can also reduce the risks of lawsuits COV E R PHOTOGR A PH b y B R I AN S CHNE I D E R
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